LUSH SCENTS / CUSTOMER CARE
A little clarity. A lot of luxury.
Everything you need to know about your next favourite laundry day.
The detergent
What is Lush Scents?
Lush Scents is designer-inspired laundry detergent: a proper clean, with a fine-fragrance finish. It brings a little everyday luxury to your clothes, bedding and towels.
Is it detergent or a scent booster?
It is a laundry detergent, so it replaces your usual detergent. You do not need to add another detergent or a separate scent booster for a normal wash.
How does it work?
Our plant-based cleaning formula tackles everyday dirt and odours. Encapsulated fragrance binds to fabric during the wash and releases gradually with movement and warmth, so the scent stays with your laundry after wash day.
How long does the fragrance last?
Fragrance can last up to 3 weeks on fabric. The result varies with the scent, fabric, dose, wash cycle, drying method and storage. It is an up-to claim, rather than a promise that every load will smell equally strong for three weeks.
Does it still clean my clothes?
Yes. The fragrance sits alongside a plant-based cleaning formula designed for everyday laundry. Treat stubborn marks as you normally would, follow the garment label and choose a cycle suited to the load.
Choosing a scent
What does it smell like?
Think fine fragrance, rather than a traditional fresh-linen detergent. Each scent has its own character, from bright citrus and airy notes to warm amber and smoky woods. Read the scent notes on your selected product before adding it to your bag.
Which designer fragrances inspire the collection?
The collection includes Avenue (inspired by Creed Aventus), Rouge 541 (Baccarat Rouge 540), Code Bleu (Bleu de Chanel) and Daydream (Louis Vuitton Imagination). Some bundles also offer Nomad (Louis Vuitton Ombre Nomade) and Noir (YSL Black Opium). The options shown on the product page are the ones available for that item.
Which scent should I choose first?
For a bright, fresh direction, explore Daydream or Code Bleu. For warm amber and sweet woods, try Rouge 541. If you enjoy deeper, smoky notes, explore Nomad where available. Use the individual scent notes to find the profile closest to the fragrances you already enjoy.
Are you affiliated with the designer brands?
No. Lush Scents is an independent brand. Designer names describe the inspiration for a fragrance; they do not mean the product is made, endorsed or licensed by that designer.
Can I mix scents?
For the clearest fragrance, use one scent per load. You can choose different scents for clothes and bedding, or alternate between washes. Mixing fragrances changes the result and may make it harder to pick out the notes you chose.
Using Lush Scents
How much should I use?
Use 20 ml per dose. Each 300 ml pack contains 15 doses. Measure the detergent before adding it, and follow the instructions on your pack for your load and machine.
Where do I put it?
Use the detergent drawer, or add it to the drum as directed on your bottle and by your machine manufacturer. It goes in the detergent compartment, not the fabric-softener compartment.
What temperature should I wash at?
Choose a temperature suitable for the garment and the level of soiling. A cooler wash can help preserve fragrance, but getting the laundry properly clean and following fabric-care instructions comes first.
Do I need fabric softener?
Fabric softener is not required to enjoy the fragrance. A strongly scented softener can compete with your chosen Lush scent. If you use one, follow its instructions and the garment care label.
Can I tumble dry my laundry?
Follow the garment care label. Heat can affect fragrance, so air drying is a good option when suitable. Do not add detergent directly to a tumble dryer.
Can I use it on bedding and towels?
Yes, for machine-washable bedding and towels suitable for your detergent and chosen cycle. Follow the care label, avoid overloading the machine and let everything dry fully before putting it away.
What about wool, silk and delicate fabrics?
Check the garment label and the instructions on your bottle first. Items that require a specialist detergent or dry cleaning should be cared for accordingly; do not assume an everyday laundry detergent suits every delicate fabric.
How many washes are in a bottle?
Each 300 ml pack contains 15 doses when you use 20 ml per wash. Measure each dose to get the full 15 washes from your pack.
Care & ingredients
Is it vegan and cruelty-free?
Lush Scents is described in our brand information as vegan and cruelty-free. Check the product label for the formulation details of your chosen scent.
Where can I find the ingredients?
Read the label on your bottle for the ingredient and fragrance information specific to your product. If you need help checking a particular ingredient before ordering, contact us with the name of the scent you are considering.
What if the fragrance feels too strong?
Start with the labelled dose and avoid adding other scented laundry products. Make sure the machine is not overloaded and that it rinses properly. If the fragrance is not right for you, contact us about the 30-day money-back guarantee.
Why can I barely smell my laundry?
Fragrance varies with fabric, drying and the cycle used. Check the bottle dose, avoid overloading and let the laundry dry fully before judging the scent. If you are still disappointed, contact us with your scent, dose and wash details so we can help.
How should I store the bottle?
Keep it upright with the cap securely closed, away from direct sunlight and extremes of temperature. Follow all storage guidance on the label and keep laundry products out of reach of children and pets.
Orders & delivery
Where do you deliver?
Available destinations and delivery options appear at checkout after you enter your address. If your destination is not available, contact us before ordering so we can check it for you.
How long does delivery take?
Our theme guidance allows 1–2 business days for processing before dispatch. Estimated transit times are 2–5 business days for the USA, 2–3 for the UK, 4–7 for Australia, 5–10 for Canada and Europe, and 10–15 for other supported destinations. These are estimates; check the delivery information at checkout for your order.
How much is shipping?
Your shipping charge and any available free-delivery offer are shown at checkout for your destination and basket. Review the final total before paying, as offers and thresholds can differ between markets.
How do I track my order?
Use the tracking link in your dispatch email. Tracking may take a little time to update after the parcel is handed to the carrier. If your parcel is overdue or the link is not working, contact us with your order number.
Can I change my address or cancel an order?
Contact us as soon as possible with your order number and the change you need. We will check whether it is still possible before dispatch. Changes cannot be guaranteed once processing or shipment is underway.
Returns & support
What is your money-back guarantee?
Lush Scents offers a 30-day money-back guarantee, starting when your order arrives. If you are not happy with your experience, contact us with your order number and what went wrong. We will explain the next steps for your order.
What if my bottle arrives damaged or leaking?
Contact us with your order number and clear photos of the bottle, packaging and shipping label. Keep the packaging while we review the issue so we can help resolve it.
How do I arrange a return?
Contact us before sending anything back. Include your order number and the reason for your return so we can confirm the correct instructions. The refund policy explains the applicable terms.
How do I get in touch?
Use our contact page and include the email address used at checkout. For an existing order, add your order number and a short description of what you need help with so we can find the details quickly.
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